Put your health first
- Staying healthy is important for you and your family.
- Maintain a healthy lifestyle at home, at work, and in the community.
- Get your recommended health screenings and manage chronic conditions.
- Keep all of your health information in one place.
Understand your health coverage
- Check with your insurance plan to see what services are covered.
- Be familiar with your costs (premiums, co-payments, deductibles, co-insurance).
- Know the difference between innetwork and out-of-network.
Know where to go for care
- Use the emergency department for a lifethreatening situation.
- Primary care is preferred when it’s not an emergency.
- Know the difference between primary care and emergency care.
Find a provider
- Ask people you trust or do research on the Internet.
- Check your insurance plan’s list of providers.
- If you’re assigned a provider, contact your plan if you want to change.
- If you’re enrolled in Medicaid or CHIP, contact Medicaid directly for help:
Make an appointment
- Mention if you’re a new patient or have been there before.
- Give the name of your insurance plan and ask if they take your insurance.
- Tell them the name of the provider you want to see and why you want an appointment.
- Ask for days or times that work for you.
Be prepared for your visit
- Have your insurance card with you.
- Know your family health history and make a list of any medicines you take.
- Bring a list of questions and things to discuss, and take notes during your visit.
- Bring someone with you to help if you need it.
Decide if the provider is right for you
- Did you feel comfortable with the provider you saw?
- Were you able to communicate with and understand your provider?
- Did you feel like you and your provider could make good decisions together?
- Remember: it is okay to change to a different provider!
Next steps after your appointment
- Follow your provider’s instructions.
- Fill any prescriptions you were given, and take them as directed.
- Schedule a follow-up visit if you need one.
- Review your explanation of benefits and pay your medical bills.
- Contact your provider, health plan, or Medicaid with any questions.